Returns & Refund Policy

Last Updated: [Insert Date]

At SVM Food Products, we take pride in delivering products of the highest quality. Customer satisfaction is our top priority, and we strive to ensure every order reaches you fresh and in perfect condition.

Since food products are perishable, our returns policy is designed to be fair, simple, and transparent.

1. Eligibility for Returns

You may request a return or replacement only if:

• The product delivered is damaged, defective, expired, or incorrect.

• You notify us within [insert number, e.g., 24–48 hours] of receiving the product.

• The product is unused, unopened, and in its original packaging (except in cases of damage/defect).

2. Non-Returnable Items

We cannot accept returns for:

• Products that have been opened, used, or partially consumed.

• Items purchased on discount or promotional offers (unless defective).

• Products returned after the eligible time frame.

3. Process for Returns

• To initiate a return, please contact us at [Insert Email/Phone] with your order details and a clear photo/video of the issue.

• Once approved, we will arrange for a replacement or guide you through the return process.

4. Refunds

• If a replacement is not possible, we will issue a refund to your original payment method within [insert number, e.g., 7–10 business days].

• Shipping and handling charges are non-refundable, unless the return is due to our error (e.g., wrong or damaged product).

5. Cancellation Policy

• Orders can be canceled within [insert number, e.g., 12 hours] of placing them, provided they have not already been processed or shipped.

• Once shipped, cancellations are not possible.

6. Contact Us

For return or refund requests, please reach out to our customer support team: